Privacy Policy

Privacy Policy
Last Updated:  March 2025
Twins Competitions (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, twinscompetitions.co.uk  (“Site”), or participate in our raffle competitions. We are compliant with the UK General Data Protection Regulation (GDPR), and by using our services, you agree to the data practices described below.

1. Data Controller
Twins Competitions is the “data controller” of your personal data, which means we determine the purposes and methods for processing your personal data.

2. Information We Collect
We collect and process personal data about you when you interact with us and our services. The types of personal data we collect may include:
Contact Information: Full name, email address, phone number, and postal address.
Payment Information: Payment details such as card information, which are processed securely by our payment processor (we do not store this information).
Usage Information: Information about how you use our website, including IP address, browser type, operating system, and usage patterns (collected via cookies and similar technologies).
Transaction Data: Information about the tickets purchased, raffle entries, and any prizes won.

3. How We Use Your Information
We use your personal data for the following purposes:
To Process Your Raffle Entry: Including taking payments, entering you into the raffle, and notifying you of winnings.
To Communicate with You: Sending updates, notifications about raffles, and responding to queries.
To Improve Our Services: Monitoring and analyzing usage data to improve our website functionality and services.
To Comply with Legal Obligations: Ensuring we meet legal and regulatory requirements, including reporting prize distributions.
Marketing Purposes: With your consent, sending promotional material and updates about upcoming raffles, unless you opt-out.

4. Legal Basis for Processing Your Data
We rely on the following legal grounds under the UK GDPR to process your personal data:
Consent: Where you have provided explicit consent (e.g., opting in to marketing communications).
Contractual Necessity: To fulfill our contractual obligations to you (e.g., processing raffle entries and payments).
Legal Obligation: To comply with applicable laws, such as financial regulations and tax reporting.
Legitimate Interest: Where we have a legitimate interest in using your data, such as fraud prevention, or improving our website.

5. How We Share Your Data
We will not sell or rent your personal data to third parties. However, we may share your data with trusted third parties to fulfill specific services, including:
Service Providers: Payment processors, IT support, and website hosting providers.
Prize Suppliers: If you win a prize, we may share your name and address with third-party retailers for the purpose of delivering your prize.
Legal and Regulatory Authorities: Where required to comply with legal obligations or defend our legal rights.
We ensure that all third-party service providers processing your data comply with the UK GDPR and are subject to appropriate safeguards.

6. International Data Transfers
In some cases, your personal data may be transferred outside the UK to countries that may not have the same data protection laws as the UK. In such cases, we ensure that the appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in accordance with UK GDPR standards.

7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or alteration. This includes encryption, firewalls, secure servers, and limited access to your personal data on a need-to-know basis.

8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Personal data relating to your raffle transactions will generally be retained for six years for tax and legal purposes.

9. Your Rights Under GDPR
Under the UK GDPR, you have the following rights:
Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, where applicable.
Right to Restrict Processing: Request a restriction on processing your personal data in certain circumstances.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
Right to Object: Object to the processing of your data for direct marketing or other legitimate interests.
Right to Withdraw Consent: If we are processing your data based on consent, you may withdraw it at any time.
To exercise these rights, please contact us at info@twinscompetitions-co-uk.stackstaging.com. We may need to verify your identity before responding to your request.

10. Cookies
Our website uses cookies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. Marketing Communications
If you opt-in to receive marketing communications, we may use your contact information to send you updates about upcoming raffles, promotions, or events. You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you if the changes are significant. Your continued use of our website after any modifications signifies your acceptance of the updated terms.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:Email: info@twinscompetitions.co.uk

Twins Competitions
22 Eversley
Tanhouse
Skelmersdale
WN8 6DP

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.